NXTEO
SQL SERVER SERVICES
Nxteo Secureness Pack or Nxteo Supportness Pack
Our basic offer for all packs
Learn more: Microsoft SQL Server
Managing physical spaces
Managing the size and occupancy rate of base files
Managing the distribution of base files
Management of specific base settings
Object management
Reconstruction / Reorganisation of tables and indexes
Creating, modifying and deleting objects in a database
Checking object status*
Availability management
Verification that all instances/bases are UP on the perimeter*
Check that the services associated with an instance are UP*
Corruption management*
Management of locks and blocking sessions*
Error management
Checking jobs*
Error handling in the errorlog*
Modification of a database parameter
Safety management
User and password management
Verification of instance/base backups*
Shrink logs associated with a backup
Backup / restore of a basic backup of less than 200GB
Feeding a database from Production (SSIS, export/import)
Performance management
Statistics management
Analysis of consumer queries
Identification of CPU, memory, network and disk I/O restrictions
Our additional options
Nxteo Secureness packs only
UNLIMITED option
Safety management
Management and implementation of a backup plan + archive mode
Backup / restore of a backup greater than 200GB
Application of Service Packs in accordance with the Microsoft schedule
Performance management
Detailed analysis of CPU, memory, network and disk I/O constraints
New monitoring tool under study and development
DR* operations management
* DR : Disaster Recovery
Failover Cluster Instance, DB Mirroring, Log Shipping or equivalent
Checking the status of the Disaster Recovery solution*
Failover of a database or instance (depending on the DR solution) in the event of a major incident
Management of CDC* operations
* CDC : Change Data Capture
Checking latency to the target base*
Verification of CDC activation on base model loading*
Additional operations
Migration of a database on the same server
Duplicating/moving a database to another server
ON-CALL DUTY option
ON-CALL DUTY management
Full scope of NWH incidents taken into account
NWH : Non-Working Hours, 24/7/365, including public holidays
SUPERVISION option
Supervision management
Remote supervision of the perimeter, reduced GRT*
*GRT : Guaranteed Response Time
* : Action Corrective Éventuelle
